Blog by Jane Davies, Research Analyst
Parental satisfaction surveys are an excellent way of gauging how your school is perceived by your ‘customers’, revealing your strengths and also priorities for improvement. At mtmconsulting we have conducted such surveys in excess of 70 schools, and beyond the major provision issues (teaching quality, academic outcomes, pastoral care etc) we have discovered that it is often the small things which can make all the difference – and it may be that the things which really niggle parents are relatively easy to fix (and for zero cost!). When budgets are tighter than ever, it is essential to optimise your offering, especially as word of mouth recommendation is by far your best marketing tool; we have included some brief suggestions below to get you thinking about where you might be able to score a ‘quick win’.
